Returns & Exchanges
Debating on making the final purchase? Fret no more, we ensure to make your shopping experience to be as smooth as possible. The time is ticking, flights are leaving, we will get your orders on the way in a New York minute.
Empire Return & Exchange Policies
Email us:
order@empireluggagecenter.com
Call us for immediate response!
(Store Hours Only)
1-212-925-5805
Returns I.
14-Day ONLINE Return Policy
You have 14 days from date of arrival of item(s) to return to us for a full refund. Item(s) must be in new, sellable condition. (As in original packaging, tags are still present).
***Any item(s) that are more than 35% off are FINAL SALE***
When we receive the item(s), we will do a full inspection to see if item(s) are still qualified for a refund. We reserved the right to refuse a refund based on item(s) conditions.
We do NOT cover the cost of shipping for return. However, We WILL cover the cost of shipping for an item exchange.
Please email us or call us before making a return. We will need the tracking information.
Email: order@empireluggagecenter.com
Phone: 1-212-925-5805
Address to ship:
Attn Empire Luggage Returns
414 Broadway
New York, NY 10013
1-212-925-5805
Returns II.
When will I receive my money back?
After approval of item(s) returned to us, we notify you via email or phone call that a refund has been issued. It will take 3-5 business days for the credit amount to appear in your bank statements, please be patient.
If it has been more than 7 days past the refund issue date, please reach out to us as soon as possible! If not, please call your bank institution for confirmation.
Exchanges I.
Saw something else you may like instead? No worries!
You have 14 days from date of arrival of item(s) to return to us for an exchange. Item(s) must be in new, sellable condition. (As in original packaging, tags are still present).
***Any item(s) that are more than 35% off are FINAL SALE***
When we receive the item(s), we will do a full inspection to see if item(s) are still qualified for an exchange. We reserved the right to refuse an exchange based on item(s) conditions.
We do NOT cover the cost of shipping for an exchange. However, We WILL cover the cost of shipping for an item exchange.
Please email us or call us before making an exchange. We will need the tracking information and reserve the item(s) you want to exchange on the side.
Email: order@empireluggagecenter.com
Phone: 1-212-925-5805
Address to ship:
Attn Empire Luggage Exchange
414 Broadway
New York, NY 10013
1-212-925-5805
Exchanges II.
How will my exchanged item(s) be credited?
You have 60 days from date of arrival of item(s) to use your store credit.
We will utilize the full old order amount as credit toward the new item(s).
If the new order is more than or greater than the old order, you will be responsible for paying the new difference. You will need to place new order first, we will cancel the old order.
If the new item total is the same, ie a color exchange, we will just ship out the new item.